2.1 General Policy
ALL TICKET SALES ARE FINAL. No refunds will be issued except as described below or when required by law. This policy allows us to secure the venue, talent, and logistical services needed to deliver the event.
2.2 Eligible Refund Scenarios
| Scenario | Refund Terms |
|---|---|
| Event cancellation by SBMG | Automatic full refund including Stripe fees to original payment method |
| Date is postponed or materially rescheduled | Option A: Use ticket for new date. Option B: Request full refund (face value + fees) within 14 days of notice |
| Documented medical emergency preventing attendance | Submit doctor's note within 5 days of event; ticket price refunded less non-recoverable Stripe fees |
| Military deployment orders | Provide official orders; ticket price refunded less non-recoverable Stripe fees |
| Other cases required by law | Processed per statutory requirements |
2.3 Non-Eligible Situations
No refunds or credits will be issued for:
2.4 How to Request a Refund (Eligible Cases Only)
Email sbmgservice2024@gmail.com with subject "Refund Request – [Order #]".
Include full name, order ID, phone, reason, and supporting documents (PDF or image).
We will confirm receipt within 5 business days and rule on eligibility within 7 business days.
Approved refunds are initiated via Stripe within 10–14 business days. Stripe and card-issuer processing times vary; funds may take up to 30 days to appear on statements.
Stripe Fees: Stripe's processing fee (about 2.9 percent + $0.30) is non-refundable to us. Unless the event is cancelled or rescheduled, this fee will be deducted from any approved refund.
2.5 Payment Disputes and Chargebacks
Filing a chargeback or payment dispute voids the ticket and results in denial of entry. Future purchases may be blocked.
2.6 Policy Updates
We may revise this Refund Policy. Significant changes will be posted here and emailed to all current ticket holders.